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Maha Empire Car Rental
Luxury car rental in Malaysia

Terms & Conditions

Rental terms for Maha Empire Car Rental car rental in Kuala Lumpur, Selangor, and selected destinations in Malaysia.

Last updated 18 September 2026

These Terms & Conditions apply to vehicle rentals with Maha Empire Car Rental (“we”, “us”, “our”, the “Service Provider”). By proceeding with a rental, the Authorised Person confirms acceptance of all applicable provisions below.

Questions about these terms can be sent via mahaempirecarrental@gmail.com, WhatsApp (60125340246), or the contact form on this website.

1. Delivery & Collection Fees

  1. Delivery and collection within a 10 KM radius will be charged at RM15 per trip. Delivery and collection beyond 10 KM will incur an additional charge of RM1.50 per KM.
  2. An additional charge of RM15 per trip applies to delivery and collection services requested before 8:00 AM or after 5:00 PM.

2. Additional Driver

  1. Additional drivers will be charged RM10 per person per day. All additional drivers must be registered at the time of vehicle collection and are subject to these Terms & Conditions. We reserve the right to impose a penalty of up to RM500 if the Authorised Person allows the vehicle to be driven by an unauthorised driver.

3. Driver Age & Licence Requirements

  1. Drivers must be between 23 and 65 years old. Foreign nationals holding a valid driving licence issued in English may drive in Malaysia for a maximum period of three (3) months, subject to applicable Malaysian laws and regulations. Probationary Driving Licence (P Licence) holders are not accepted.

4. Minimum Rental Period

  1. The minimum rental period is one (1) day, equivalent to 24 hours. Any extension exceeding 12 hours will be charged at the applicable full-day rental rate.

5. Mileage Policy

  1. The standard mileage allowance is:
    • Motorcycles: 100 KM per day
    • Cars: 200 KM per day

    Additional mileage will be charged according to the applicable vehicle group:

    • Group A: RM0.50 per KM
    • Group B: RM1.00 per KM
    • Group C: RM2.00 per KM
    • Group D: RM3.00 per KM
  2. Group A and B vehicles are subject to a fair-use unlimited mileage policy for rentals of three (3) days or more, subject to the agreed destination and a reasonable mileage cap. Mileage exceeding the reasonable mileage cap may be charged at the applicable excess mileage rate.

6. Vehicle Collection & Authorised Person

  1. Only the individual who made the booking and submitted valid identification and a driving licence (the “Authorised Person”) is permitted to collect the vehicle. The vehicle will not be released to another individual unless prior written authorisation has been provided by the Authorised Person and the nominated individual’s identification has been verified.
  2. If an unauthorised individual attempts to collect the vehicle, we reserve the right to refuse the handover and treat the booking as cancelled. Applicable cancellation charges or security deposit forfeiture may apply.
  3. The Authorised Person must present the original Identification Card (IC) or Passport and driving licence for verification during vehicle collection. A business card or other relevant documentation may also be requested to verify the Authorised Person’s residential or employment address.
  4. Upon vehicle collection, the Authorised Person is required to inspect the vehicle for any existing damage, defects or missing items. Any existing damage or missing items must be reported immediately to our operations team or the delivery representative before the vehicle is accepted. Any damage or missing items not reported at the time of collection may be deemed to have occurred during the rental period and may become the responsibility of the Authorised Person.

7. Insurance & Excess

  1. All vehicles are covered by a standard motor vehicle insurance policy. The Authorised Person remains responsible for the applicable insurance excess, up to:
    • Group A–B: RM5,000
    • Group C–D: RM10,000
    • Group E: Up to 15% of the vehicle value
  2. Insurance coverage does not apply to damage or loss arising from careless actions, negligence, illegal activities or improper use of the vehicle. Insurance coverage also does not cover:
    • Tyre punctures or burst tyres
    • Incorrect fuelling or fuel-related damage
    • Battery damage caused by failure to switch off electrical devices
    • Loss of or damage to vehicle accessories
  3. Any damage to the vehicle’s underbody, windscreen or overhead components will be entirely at the Authorised Person’s own risk. Insurance coverage will be deemed void if the vehicle is driven on any unsealed, unpaved or unmade road or surface.
  4. The Authorised Person must immediately contact our representatives in the event of any accident, damage, theft or other incident involving the vehicle.
  5. A police report must be lodged within 24 hours of an accident or from the time the theft or loss is discovered. A written copy of the police report must be obtained and provided to us upon request.
  6. If an accident occurs during the rental period, the Authorised Person may remain liable for the applicable insurance excess and any losses or costs not covered by the vehicle’s insurance policy, subject to the circumstances of the incident and the applicable terms of the insurance policy. Where recovery from a third party is unsuccessful, disputed, delayed, impractical or cannot reasonably be pursued, the Authorised Person may remain contractually liable for any applicable excess, uninsured or unrecoverable losses, as well as related administrative or consequential costs arising during the rental period. Any such liability will be subject to appropriate investigation, supporting documentation and assessment by the Company.

8. Fuel Policy

  1. The vehicle must be returned with the same fuel level as recorded at the time of collection. A refuelling surcharge of up to RM300 may be imposed if the vehicle is returned with a lower fuel level.

9. Security Deposit

  1. A security deposit ranging from RM300 to RM3,000 per vehicle is required for daily and weekly rentals. The security deposit will be refunded within 10–14 working days, subject to the vehicle being returned in good condition and there being no outstanding traffic summonses, penalties or other charges.
  2. For monthly or yearly rentals, the security deposit will be a minimum of one (1) + one (1) month’s rental fee, depending on the vehicle model and category.

10. Penalties & Additional Charges

  1. We reserve the right to hold the Authorised Person financially liable for the full value of the vehicle if the vehicle is used in connection with any criminal activity.
  2. The vehicle must be returned in a reasonably clean condition. Garbage and excessive dirt must be removed before returning the vehicle. If the vehicle is returned in a dirty, excessively soiled or unpleasant-smelling condition requiring special cleaning, a cleaning penalty of up to RM500 may be imposed.
  3. Smoking and pets are strictly prohibited inside the vehicle. A cleaning penalty of RM500 will apply for any breach of this requirement.
  4. All traffic and parking summonses incurred during the rental period are the responsibility of the Authorised Person. A penalty of RM300 may be imposed if the Authorised Person fails to settle an outstanding summons within the specified period after notification has been issued.
  5. The Service Provider reserves the right to disclose relevant personal information to enforcement authorities, legal representatives, appointed debt recovery agencies and credit reporting agencies, including CTOS, for the purpose of recovering outstanding amounts.
  6. For long-term rentals, the Authorised Person must contact the designated representative when the vehicle is due for scheduled servicing. Failure to comply with the required maintenance schedule may result in the Authorised Person being held responsible for any resulting repair costs.

11. Speed Limit & Safe Driving

  1. The applicable speed limits in Malaysia must be observed at all times. As a general guide, the speed limit on highways is 110 KM/H, while the speed limit on normal roads is 90 KM/H, unless otherwise indicated by road signage. The Authorised Person is responsible for driving safely and complying with all applicable traffic laws and regulations.

12. Return, Extension & Early/Late Return

  1. The Authorised Person must notify our operations team or designated representative of any intention to:
    • Return the vehicle earlier than agreed
    • Return the vehicle later than agreed
    • Extend the rental period

    Such notice must be provided at least 12 hours in advance, and in any event no later than 6 hours before the scheduled return time (the “Cut-Off Period”).

  2. Failure to provide the required notice within the Cut-Off Period may result in double charges at the prevailing rental rate.

13. Cancellation Policy

  1. Standard Cancellation. Cancellations made at least 72 hours before the scheduled vehicle collection time are eligible for a full refund. For cancellations made less than 72 hours before the scheduled collection time, we reserve the right to deduct an amount equivalent to one (1) day’s rental fee from any refund due.
  2. Last-Minute Cancellation. For cancellations made less than 72 hours after pick-up, we reserve the right to deduct one (1) day’s rental fee and any applicable charges. The remaining balance will be refunded.
  3. Monthly Rental Cancellation. For Authorised Persons who have committed to a monthly rental, any early termination or cancellation will be recalculated based on the applicable published daily rental rate. Any refund due will be adjusted accordingly.

14. Termination for Misuse of Rental Vehicle

  1. If the Authorised Person engages in any conduct that constitutes misuse of the vehicle, including but not limited to:
    • Unauthorised use of the vehicle
    • Use in violation of applicable laws or regulations
    • Reckless or negligent driving
    • Use for unlawful purposes
    • Failure to maintain the vehicle in accordance with these Terms & Conditions

    the Service Provider reserves the right to immediately terminate the rental agreement without prior notice.

  2. Upon termination, the Authorised Person must promptly return the vehicle to a location designated by the Service Provider. The Authorised Person will remain fully responsible for all costs, expenses and liabilities arising from the misuse, including but not limited to vehicle damage, administrative penalties, fines, towing charges and any loss of business suffered by the Service Provider.
  3. The Service Provider reserves the right to forfeit any security deposit or advance payment made by the Authorised Person as partial compensation for such misuse. The Service Provider also reserves the right to pursue any other available legal remedies, including claims for additional damages, recovery costs and injunctive relief, without prejudice to any other rights or remedies available under these Terms & Conditions.

15. Disclaimer

  1. The Authorised Person acknowledges and agrees that use of the vehicle is strictly subject to these Terms & Conditions. By proceeding with the rental, the Authorised Person confirms acceptance of all applicable provisions, including those relating to liability, vehicle usage, restrictions, maintenance and other obligations. The Service Provider reserves the right to enforce these Terms & Conditions in accordance with applicable laws and regulations.

16. Personal Data

  1. We reserve the right to share relevant personal data with related agencies for the purpose of debt recovery, subject to the Terms & Conditions stated in this Agreement and applicable laws and regulations. See also our Privacy Policy.

17. Chauffeur Service

  1. For chauffeur services:
    • Standard chauffeur working hours are 8:00 AM to 5:00 PM.
    • Overtime is charged at RM25 per hour.
    • Toll and parking charges are not included in the chauffeur service fee.
    • An overnight surcharge of RM100 per night applies where overnight chauffeur service is required.

Contact

For questions about these terms or an existing booking, use our Contact us page or email mahaempirecarrental@gmail.com. You can also message us on WhatsApp from any Book Now or WhatsApp button on this site.