Privacy Policy
How MAHA EMPIRE Car Rental handles enquiry details for car rental in Malaysia.
Last updated 28 August 2026
MAHA EMPIRE Car Rental (“we”, “us”, “our”) operates this website to help travellers, corporate guests, and event hosts enquire about vehicle rental in Kuala Lumpur, Selangor, and selected destinations in Malaysia. This policy explains what personal information we collect, why we collect it, and how you can contact us about it.
Submitting an enquiry on this site does not create a confirmed booking. We use your details to respond, check availability, and agree terms before any rental is confirmed.
Who we are
MAHA EMPIRE Car Rental is based in Kuala Lumpur, Malaysia. Our address is Kuala Lumpur. For privacy questions, contact us via hello@mahacarrental.com, WhatsApp (60125340246), or the contact form on this website.
Information we collect
We collect information that you choose to give us, and limited technical information when you use the site.
- Enquiry details. Name, WhatsApp or mobile number, pickup location, preferred dates and times, vehicle category or model, passenger notes, and any message you write in a form.
- Communication. Messages you send through WhatsApp, email, or phone, including follow-up about availability, rates, delivery, or a confirmed rental.
- Technical data. Browser type, device, pages visited, referring site, and approximate location derived from IP address. We may store campaign tags (such as utm_source) in your browser session so we know how you found us.
- Map use. The contact page embeds Google Maps. Google may collect data according to its own privacy policy when the map loads.
We do not ask for payment card numbers on this website. We do not knowingly collect information from children.
How we use your information
- To reply to enquiries and confirm whether a vehicle is available for your dates and destination.
- To prepare a quotation and agree rental terms, delivery, chauffeur options, or special-event arrangements.
- To contact you on WhatsApp, phone, or email about your request.
- To improve this website, understand which pages and vehicles are useful, and measure marketing if tracking is enabled.
- To keep records that we reasonably need for customer service, safety, and legal compliance.
Most enquiries are completed on WhatsApp. When you tap a WhatsApp button or submit a form, your browser opens WhatsApp with a pre-filled message. From that point, the conversation is handled on WhatsApp’s platform (Meta Platforms, Inc.) under WhatsApp’s Privacy Policy. Use WhatsApp only if you are comfortable sharing the details in that message with us through that service.
Cookies and similar technologies
This site uses essential storage so the website works as expected. For example, remembering a dismissed mobile bar, or keeping campaign tags in session storage during your visit. These are not used to sell your information.
Marketing analytics (Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel) are only loaded if we add tracking IDs. If we enable them later, we will continue to use them only to understand site performance and campaign results. We do not sell your personal information.
Who we share information with
We do not sell your personal information. We may share it with:
- WhatsApp / Meta, when you continue an enquiry in WhatsApp.
- Vehicle partners, chauffeurs, or delivery contacts, only as needed to fulfil a confirmed arrangement.
- Hosting, domain, and (if enabled) analytics providers who process data on our instructions.
- Professional advisers or authorities where we are required by law, or to protect our rights and safety.
How long we keep information
Enquiry messages are kept for as long as needed to handle your request and any follow-up rental, and then for a reasonable period for customer service and record-keeping. Session tags are stored only for the browser session. WhatsApp chat history on your device is under your WhatsApp settings.
Your rights
Under Malaysia’s Personal Data Protection Act 2010, you may ask us to access or correct personal data we hold about you, or to limit how we process it, subject to the Act. You may also withdraw consent for marketing messages. To make a request, contact us via hello@mahacarrental.com, WhatsApp (60125340246), or the contact form on this website. We may need to verify your identity before we respond.
If you are not satisfied with our response, you may contact the Personal Data Protection Commissioner in Malaysia.
Security
We take reasonable steps to protect enquiry details against loss, misuse, and unauthorised access. No website or messaging app is completely secure. Please avoid sending sensitive documents in a first WhatsApp message unless we have asked for them for a confirmed booking.
Third-party sites
Links to Instagram, Facebook, TikTok, Google Maps, and WhatsApp take you to those services. Their privacy practices are their own. Please read their policies before sharing information there.
Changes
We may update this policy when our services or the law change. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you should review the new version.
Contact
For privacy questions, use our Contact us page or email hello@mahacarrental.com. You can also message us on WhatsApp from any Book Now or WhatsApp button on this site.